Deleting your account

Delete it yourself

The account owner can delete the account in the dashboard: Account › Your data › Delete account. We email the owner a 6-digit code; enter it together with the account name to confirm.

What happens straight away

• Billing stops: your subscriptions are cancelled.
• Every member loses access to the account.
• Connected sites stop receiving updates, the vulnerability feed and dashboard features.
• Phones on the account stop being protected and are signed out; family settings and any location are deleted.

After 30 days

Everything else is deleted for good: sites and what they reported, findings, events, reports, alerts, the audit log, and members who belong to no other account. Until then, write to [email protected] and we can restore the account. Stripe keeps invoices for as long as tax law requires.

Download your data first

Account › Your data › Download my data gives the owner a JSON file with the account, its members, sites, phones and the last 90 days of alerts and audit log.

Ask us instead

Cannot sign in, or not the owner? Write to [email protected] from the email address on the account. We confirm it is you, then delete the account or your personal data within 30 days (requests under APPI, the PDPA and US state laws).